How SunLiTe handles the information you choose to provide.

SunLiTe Advisory & Management is responsible for personal information under its control that is received through this website, official WhatsApp, email or the consultation process.

SunLiTe Advisory & Management bertanggungjawab terhadap maklumat peribadi di bawah kawalannya yang diterima melalui laman web ini, WhatsApp rasmi, e-mel atau proses konsultasi.

Contact SunLiTe's Privacy Contact at official@sunliteadvisory.com or +60 11-2560 2440. This role is handled by the advisory team; no individual privacy officer is named on this website.

Hubungi Pegawai Perhubungan Privasi SunLiTe melalui e-mel atau WhatsApp rasmi di atas. Peranan ini dikendalikan oleh pasukan perundingan; tiada individu tertentu dinamakan sebagai pegawai privasi di laman web ini.

Information normally comes from you, a representative you authorise, your messages and documents, service records created with you, and relevant official or public sources where verification is necessary. It may include contact details, objectives, income or business information, commitments, correspondence and documents relevant to an accepted service.

Maklumat biasanya diperoleh daripada anda, wakil yang anda benarkan, mesej dan dokumen anda, rekod perkhidmatan yang diwujudkan bersama anda, serta sumber rasmi atau awam yang berkaitan apabila pengesahan diperlukan.

Providing information is voluntary unless SunLiTe explains that a particular item is required for an accepted service or legal obligation. If required information is not provided, SunLiTe may be unable to assess the enquiry, prepare a quotation or continue that service. Never provide an OTP, password, PIN or full login credential.

Pemberian maklumat adalah secara sukarela melainkan SunLiTe menerangkan bahawa sesuatu maklumat diperlukan untuk perkhidmatan yang dipersetujui atau kewajipan undang-undang. Tanpa maklumat yang diperlukan, SunLiTe mungkin tidak dapat menilai pertanyaan, menyediakan sebut harga atau meneruskan perkhidmatan tersebut.

The optional screening calculator runs in your browser. The website does not submit the amounts to SunLiTe, include them in the prepared WhatsApp message or store them in browser storage.

Kalkulator saringan pilihan berfungsi dalam pelayar anda. Laman web tidak menghantar angka tersebut kepada SunLiTe, memasukkannya dalam mesej WhatsApp yang disediakan atau menyimpannya dalam storan pelayar.

• Respond to, verify and route an enquiry
• Arrange and conduct a consultation
• Assess and provide an accepted service
• Prepare quotations, records and requested explanations
• Manage payments, complaints, security and fraud concerns
• Meet applicable recordkeeping and legal obligations

Maklumat digunakan untuk menjawab dan mengesahkan pertanyaan, mengatur konsultasi, menyediakan perkhidmatan yang dipersetujui, menyediakan sebut harga dan rekod, mengurus bayaran atau aduan, melindungi keselamatan serta memenuhi kewajipan undang-undang.

Lumi — SunLiTe Digital Guide displays programmed messages and links on this website. Lumi is available on official WhatsApp 24 hours a day for basic routing. A SunLiTe adviser continues enquiries during Monday to Sunday, 9:00 AM–10:00 PM (Malaysia time). Lumi does not make external-provider decisions.

Panduan Digital Lumi di laman web ini memaparkan mesej dan pautan yang telah ditetapkan. Lumi tersedia di WhatsApp rasmi 24 jam untuk penghalaan asas. Penasihat SunLiTe meneruskan pertanyaan pada Monday to Sunday, 9:00 AM–10:00 PM (Malaysia time). Lumi tidak membuat keputusan bagi pihak penyedia luar.

WhatsApp is an external service with its own terms and privacy practices. Wait for a SunLiTe adviser to explain what is relevant and why before sending sensitive documents.

WhatsApp ialah perkhidmatan luar dengan terma dan amalan privasinya sendiri. Tunggu perunding SunLiTe menerangkan maklumat yang berkaitan dan tujuannya sebelum menghantar dokumen sensitif.

Access is limited according to need and may include SunLiTe's advisory and administration team, providers that host, secure or deliver communications, professional advisers or authorities where required, and another party you authorise or that is necessary for the accepted service. SunLiTe does not list a provider unless its involvement has been verified.

Akses dihadkan mengikut keperluan dan mungkin melibatkan pasukan perundingan atau pentadbiran SunLiTe, penyedia yang mengehos, melindungi atau menyampaikan komunikasi, penasihat profesional atau pihak berkuasa apabila diperlukan, serta pihak lain yang anda benarkan atau yang diperlukan untuk perkhidmatan yang dipersetujui.

Information may be processed outside Malaysia when a communication, hosting or security provider operates internationally. Where applicable, SunLiTe will take reasonable steps to use providers and arrangements that protect the information in line with applicable requirements.

Maklumat mungkin diproses di luar Malaysia apabila penyedia komunikasi, pengehosan atau keselamatan beroperasi di peringkat antarabangsa. Jika berkenaan, SunLiTe akan mengambil langkah munasabah untuk melindungi maklumat selaras dengan keperluan yang terpakai.

Information is retained only while reasonably needed for the enquiry, accepted service, business records, complaint or dispute handling, security and applicable legal obligations. When it is no longer required, SunLiTe will take reasonable steps to delete, destroy or anonymise it, subject to lawful recordkeeping needs.

Maklumat disimpan hanya selama yang munasabah diperlukan. Apabila tidak lagi diperlukan, SunLiTe akan mengambil langkah munasabah untuk memadam, memusnahkan atau menyahkenal pasti maklumat tersebut, tertakluk kepada keperluan penyimpanan rekod yang sah.

SunLiTe uses reasonable access controls, official-channel checks, minimum-necessary sharing and security measures appropriate to the information handled. Hosting and security services may use essential technical storage or cookies to deliver and protect the website. No internet service can guarantee absolute security.

SunLiTe menggunakan kawalan akses yang munasabah, semakan saluran rasmi, perkongsian minimum yang diperlukan dan langkah keselamatan yang sesuai. Perkhidmatan pengehosan dan keselamatan mungkin menggunakan storan teknikal atau kuki penting untuk menyampaikan dan melindungi laman web. Tiada perkhidmatan internet dapat menjamin keselamatan mutlak.

Subject to applicable law, you may ask to access or correct information, withdraw consent, limit optional processing, object to direct marketing, or request deletion where retention is not required. Withdrawal does not affect earlier lawful processing and may prevent SunLiTe from continuing a requested service.

Tertakluk kepada undang-undang yang terpakai, anda boleh meminta akses atau pembetulan, menarik balik persetujuan, mengehadkan pemprosesan pilihan, membantah pemasaran langsung atau meminta pemadaman apabila penyimpanan tidak lagi diperlukan.

Send a privacy request or complaint to the Privacy Contact above. SunLiTe will confirm receipt and explain the expected response timing. A complex matter may require more information or time; if so, the advisory team will provide an update. Reasonable identity verification may be required.

Hantar permintaan atau aduan privasi kepada Pegawai Perhubungan Privasi di atas. SunLiTe akan mengesahkan penerimaan dan menerangkan jangka masa tindak balas. Perkara yang rumit mungkin memerlukan maklumat atau masa tambahan dan perkembangan akan dimaklumkan.