How it works

A clearer conversation starts with better preparation.

From the first WhatsApp message to any written service scope, each step has a defined purpose and a clear person responsible for it.

From enquiry to decision

Know what happens at every stage.

The first consultation is free. A paid service is optional and is described in writing before it begins.

01
Begin with a short description
Open official WhatsApp and tell SunLiTe what you are trying to achieve or understand. The Lumi AI Assistant is available 24 hours and uses basic non-sensitive information to route the enquiry.
Do not send an OTP, password, account login or unnecessary document.
02
Continue with a SunLiTe consultant
A SunLiTe consultant clarifies the objective, broad income or business position and present monthly commitments during consultation hours. The consultant explains what information may be relevant before you share it.
Online consultation is available. Office consultation at 18-08, Menara Centara, Jalan Tuanku Abdul Rahman, Chow Kit, 50100 Kuala Lumpur is by confirmed appointment only.
03
Understand the available direction
SunLiTe organises the information, explains considerations in plain language and identifies what may deserve attention or preparation.
This conversation does not make an external provider decision or promise a result.
04
Review the written scope
If a paid service may help, SunLiTe provides a written scope and quotation describing the work, fee, timing and relevant terms.
No paid work begins before you accept the written scope and quotation.
05
Choose whether to proceed
You decide whether the proposed service fits your needs. If you proceed, SunLiTe performs only the work included in the accepted scope.
You remain responsible for the information you provide and the decision you make.

What you can expect

Before sharing documents

Verify the request through an official SunLiTe channel, ask why each item is relevant and share only what is necessary for the stated review.